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Relevant Salesforce-AI-Specialist Answers | Salesforce-AI-Specialist Valid Test Papers

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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

Topic
Details

Topic 1

Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.

Topic 2

Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.

Topic 3

Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.

Topic 4

Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.

Topic 5

Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.

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Salesforce Certified AI Specialist Exam Sample Questions (Q141-Q146):

NEW QUESTION # 141
Universal Containers needs its sales reps to be able to only execute prompt templates.
What should an AI Specialist recommend to achieve this requirement?

A. Prompt Template Manager permission set
B. Prompt Template user permission set
C. Prompt Execute Template permission set

Answer: C

Explanation:
Prompt Execute Template permission set: This permission set is specifically designed to allow users to execute existing prompt templates. This is exactly what Universal Containers needs for its sales reps.
Prompt Template user permission set: This permission set likely grants broader access, including potentially creating or modifying templates, which is not required in this scenario.
Prompt Template Manager permission set: This permission set likely grants even more extensive administrative access to prompt templates, going beyond what the sales reps need.
By granting sales reps the "Prompt Execute Template" permission set, you ensure they have the necessary access to use prompt templates without granting unnecessary permissions that could potentially lead to unintended changes or security risks.

NEW QUESTION # 142
An AI Specialist wants to include data from the response ofexternal service invocation (REST API callout) into the prompt template.
How should the AI Specialist meet this requirement?

A. Convert the JSON to an XML merge field.
B. Use External Service Record merge fields.
C. Use "Add Prompt Instructions" flow element.

Answer: B

Explanation:
An AI Specialist wants to include data from the response of an external service invocation (REST API callout) into a prompt template. The goal is to incorporate dynamic data retrieved from an external API into the AI-generated content.
Solution:
* Use External Service Record Merge Fields
* External Service Integration:
* Definition:External Services in Salesforce allow the integration of external REST APIs into Salesforce without custom code.
* Registration:The external service must be registered in Salesforce, defining the API's schema and methods.
* External Service Record Merge Fields:
* Purpose:Enables the inclusion of data from external service responses directly into prompt templates using merge fields.
* Functionality:
* Dynamic Data Inclusion:Allows prompt templates to access and use data returned from REST API callouts.
* Merge Fields Syntax:Use merge fields in the prompt template to reference specific data points from the API response.
Implementation Steps:
* Register the External Service:
* UseExternal Servicesto register the REST API in Salesforce.
* Define the API's schema, including methods and data structures.
* Create a Named Credential:
* Configure authentication and endpoint details for the external API.
* Use External Service in Flow:
* Build aFlowthat invokes the external service and captures the response.
* Ensure the flow outputs the necessary data for use in the prompt template.
* Configure the Prompt Template:
* UseExternal Service Record merge fieldsin the prompt template to reference data from the flow's output.
* Syntax Example: {{flowOutputVariable.fieldName}}
Why Other Options are Less Suitable:
* Option A (Convert the JSON to an XML merge field):
* Irrelevance:Converting JSON to XML merge fields is unnecessary and complicates the process.
* Unsupported Method:Salesforce prompt templates do not support direct inclusion of XML merge fields from JSON conversion.
* Option C (Use "Add Prompt Instructions" flow element):
* Purpose of Add Prompt Instructions:
* Allows adding instructions to the prompt within a flow but does not facilitate including external data.
* Limitation:Does not directly help in incorporating external service responses into the prompt template.
References:
* Salesforce AI Specialist Documentation -Integrating External Services with Prompt Templates:
* Explains how to use External Services and merge fields in prompt templates.
* Salesforce Help -Using Merge Fields with External Data:
* Provides guidance on referencing external data in templates using merge fields.
* Salesforce Trailhead -External Services and Flow:
* Offers a practical understanding of integrating external APIs using External Services and Flow.
Conclusion:
By using External Service Record merge fields, the AI Specialist can effectively include data from external REST API responses into prompt templates, ensuring that the AI-generated content is enriched with up-to- date and relevant external data.

NEW QUESTION # 143
Universal Containers aims to streamline the sales team's daily tasks by using AI.
When considering these new workflows, which improvement requires the use of Prompt Builder?

A. Populate an AI generated summary field for sales contracts.
B. Populate an Al generated lead score for new leads.
C. Populate an Al-generated time-to close estimation to opportunities

Answer: A

Explanation:
Prompt Builder is explicitly required to create AI-generated summary fields via prompt templates. These fields use natural language instructions to extract or synthesize information (e.g., summarizing contract terms). Time-to-close estimations (A) and lead scores (C) are typically handled by predictive AI (e.g., Einstein Opportunity Scoring) or analytics tools, which do not require Prompt Builder.

NEW QUESTION # 144
Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template.
What should the AI Specialist recommend?

A. Create a prompt template passing in a special custom object that connects the records temporarily,
B. Create a prompt template-triggered flow to access the data from standard and custom objects.
C. Create a Flex template to add resources with standard and custom objects as inputs.

Answer: C

Explanation:
Universal Containers needs to generate a sales proposal using data from multiple unrelated standard and custom objects within a prompt template. The most effective way to achieve this is by using a Flex template.
Flex templates in Salesforce allow AI specialists to create prompt templates that can accept inputs from multiple sources, including various standard and custom objects. This flexibility enables the direct use of data from unrelated objects without the need to create intermediary custom objects or complex flows.
Reference:
Salesforce AI Specialist Documentation - Flex Templates: Explains how Flex templates can be utilized to incorporate data from multiple sources, providing a flexible solution for complex data requirements in prompt templates.

NEW QUESTION # 145
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, whichis the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to thisuse case?

A. Create a Flex prompt template in Prompt Builder.
B. Create a custom copilot action which calls a flow.
C. Configure the Integration Flow Standard Action in Einstein Copilot.

Answer: B

Explanation:
To enableUniversal Containersservice agents to query the current fulfillment status of an order using natural language and leverage an existing auto-launched flow that queries Oracle ERP, the best solution is tocreate a custom copilot action that calls the flow. This action will allowEinstein Copilotto interact with the flow and retrieve the required order fulfillment information seamlessly. Custom copilot actions can be tailored to call various backend systems or flows in response to user requests.
* Option Bis correct because it enables integration betweenEinstein Copilotand the flow that connects to Oracle ERP.
* Option A(Flex prompt template) is more suited for static responses and not for invoking flows.
* Option C(Integration Flow Standard Action) is not directly related to creating a specific copilot action for this use case.
References:
* Salesforce Einstein Copilot Actions:https://help.salesforce.com/s/articleView?
id=einstein_copilot_actions.htm

NEW QUESTION # 146
......

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Jim Green Jim Green

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